Two months after launching direct factory operations in Australia, XPENG ANZ has confirmed it has delivered on the infrastructure commitments it made on 1 April 2026.
When XPENG ANZ stood up its factory-backed operation on 1 April, it made a specific set of commitments: an authorised dealer network, genuine parts supply, aftersales service infrastructure, and a customer care channel. The 2 June update confirms those commitments are now operational. For existing XPENG owners who have spent months navigating the fallout from the TrueEV situation, the significance of that is hard to overstate.
Dealers Across Five States
XPENG ANZ has appointed factory-authorised dealers across Queensland, New South Wales, Victoria, South Australia, and Western Australia. State offices have been established in Melbourne, Brisbane, and Sydney to provide dealer support and field technical assistance. Dealer listings are being progressively added to the locator at xpeng.com/au, and XPENG ANZ says further appointments are ongoing.
The network is still being built out, and individual dealership names have not been announced in this release. But the footprint across all five major states is a material step forward from where things stood at the start of April.
Parts Warehouse and Service Infrastructure
A genuine parts warehouse is now operational from Melbourne, run in partnership with FedEx. Sydney, Adelaide, and Melbourne are on next-day delivery as standard. Brisbane receives next-day for urgent orders and two-day for standard. It is a practical, workable setup for a brand at this stage of its Australian build-out.
The technical support model runs three tiers: factory-trained specialist dealers as the first point of contact; remote diagnostics using vehicle computer data to assess issues while the car is on-site; and field technical staff who can attend dealerships where on-site support is needed. That remote diagnostics capability is worth noting. It reflects the deeper software integration that sets XPENG apart from legacy brands and should reduce unnecessary field visits and turnaround times in practice.
Customer Care Channel Now Open
A dedicated customer care channel is live via the Contact Us form at xpeng.com/au/contact-us, with a specific review process established for customers with outstanding promotion-related matters. Those customers are directed to auscustomercare@xiaopeng.com. Given the number of owners left in limbo by the TrueEV dispute, having a direct pathway to the factory operation matters. Whether the volume of unresolved cases is handled smoothly will be the real test.
Context: The TrueEV Situation Has Not Gone Away
XPENG ANZ remains in a court battle with TrueEV, with a trial date set for October. The 2 June announcement does not address the legal proceedings directly, but the establishment of a dedicated review process for promotion-related matters suggests XPENG ANZ is aware there are outstanding obligations to work through.
The Bigger Picture
XPENG ANZ has also confirmed that the next product updates expected to be shared publicly are around the New G6 and X9, with local specifications and pricing to be provided in Q2. That means announcements before the end of June. The infrastructure update released this week is the foundation. What comes next on the product side will determine whether XPENG ANZ can actually capitalise on it.
For a brand that arrived in Australia with significant promise and then found itself mired in distribution chaos, getting the basics right matters. Dealers open, parts moving, customers with a direct channel to the business. That is not a finished job, but it is a legitimate start.
